Staff Performance
Track team efficiency and guest satisfaction metrics in real-time.
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Avg. Resolution Time
14m 18s
↓ 2m vs LW
Task Completion Rate
94.2%
312 / 331 tasks completed
Avg. Guest Rating
4.8/5
★★★★★
88 reviews
Staff Utilization
78%
● LIVE SYNCING
Active vs available staff
Performance Leaderboard
| # | Staff Name | Department | Tasks | Avg. Res. | Rating | Bonus |
|---|---|---|---|---|---|---|
| 1 | SJSarah Jenkins | Concierge | 48 | 08m 12s | ★4.98 | +₹450 |
| 2 | DLDavid Ling | F&B | 42 | 12m 45s | ★4.92 | +₹320 |
| 3 | ERElena Rodriguez | Housekeeping | 64 | 15m 30s | ★4.88 | +₹280 |
| 4 | TWThomas Wright | Front Desk | 38 | 06m 50s | ★4.85 | +₹150 |
Efficiency Trends
Resolution time (minutes) last 7 days
Top Rated Team
IC
Isabella Chen
Front Desk • 5.0 Rating
★★★
JS
Julian S.
Concierge • 4.9 Rating
★★★
Staffing Alerts
Housekeeping Overload
High volume in North Wing. Consider reassigning staff.
Maintenance Critical
Only 2 staff available for 12 pending emergency requests.
Workload by Department
Housekeeping145 / 160 Tasks
F&B28 / 34 Tasks
Concierge92 / 92 Tasks
Management47 / 51 Tasks
Completed TasksOpen / Pending
Detailed Resolution Log
| Timestamp | Staff Member | Room | Task Type | Duration | Guest Feedback | Action |
|---|---|---|---|---|---|---|
| 14:22 PM | SJSarah Jenkins | Suite 402 | Champagne Service | 04m 15s | "Exceptionally prompt and professional." | |
| 14:10 PM | DLDavid Ling | Room 112 | HVAC Repair | 22m 30s | "Fixed the issue quickly. Very polite." | |
| 13:55 PM | ERElena Rodriguez | Penthouse B | Turndown Service | 18m 05s | "Attention to detail was incredible." |