Sentiment Trends
Monitor guest satisfaction and feedback across all properties
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Net Sentiment Score
82 / 100
↑ +4 pts vs last month
Total Feedback Items
1,240
850 POSITIVE210 NEUTRAL180 NEGATIVE
Survey Completion
68%
450 surveys sent this month
Sentiment Shift Alert
Negative trend in F&B reviews
Sentiment Over Time
Current PeriodPrevious Period
Sentiment by Source
Post-Stay Survey400
Google Reviews350
TripAdvisor280
Booking.com210
Key Sentiment Drivers
Welcoming+90
Pristine+70
Prompt Service+80
Noisy AC−40
Wait times−30
Common Feedback Terms
WelcomingNoisy ACPristineWait timesAttentiveRoom viewWarm staffSlow F&BElegant
Live sentiment feed — updates every 15 minutes